Markets We Serve

AMCG provides expertise to manufacturers and independent service organizations that are looking to maximize their performance in the areas of Service Marketing and Service Sales.  The markets AMCG focuses on serve customers that need to maintain and repair products and systems. They also typically require on-going service.  Companies serving these markets need trained service personnel, technical support, repair parts or patches, and the ability to quickly respond to their customers.  Most importantly they all need satisfied customers that will purchase additional products and services that will generate profits to further invest in their companies.

Manufacturers - AMCG has a depth of experience in the intricacies of running an efficient manufacturers service organization.  Critical to understanding the manufacturer service environment is the relationship and goals of both the sales and service organizations.  The challenge for sales is to sell products at high margins and minimize the costs that may be incurred to install, commission, or provide warranty service.  Manufacturer’s service operations are looking to minimize inventories, cost of installations and warranty work, while focusing on growing lucrative renewable service revenue.  AMCG is ready to work with companies who are struggling with these issues to ensure they are maximizing their overall business opportunities.

Independent Service Organizations   A multitude of companies have built highly profitable businesses providing service on products and systems manufactured by others.  In some cases, manufacturers directly support companies. In other cases companies aggressively pursue service work in competition with the manufacturers direct service organization or distribution channel.  Also not uncommon are strategies that require competing against other independent service companies. Regardless of the arrangement AMCG is available to provide assistance to these organizations to insure they have access to the same level of expertise as most manufacturers.  In today’s competitive marketplace companies large and small need access to the best service sales strategies, sales aids, and training if they are to successfully compete.

Markets

• Life Safety
• Building Systems
• Elevators
• Building Automation
• Process Controls
• Building Services
• Medical Technology
• Telecommunications